Returns & Exchanges
Due to the perishable nature of our products, OREO accepts returns only for items that arrive damaged or incorrect to ensure the highest quality and safety standards for all our customers. If your order isn't perfect, please reach out to us within 14 days of delivery for a full refund or replacement.
Contact Support
Email our customer care team with your order number and a brief description of the issue regarding your cookies.
Provide Documentation
Attach clear photos of the damaged packaging or incorrect items so we can verify the claim with our shipping partners.
Review Process
Our quality assurance team will review your request within 48 hours to approve your refund or a fresh replacement shipment.
Resolution
Once approved, we will initiate a refund to your original payment method or ship out your replacement OREO treats immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing